Issue Tracker
A public reply answers the review. Issue Tracker makes sure someone deals with the problem behind it. Every low rating becomes a ticket your team can work through.
25 credits total · No card required · Issue Tracker included on paid plans
2-star review · Medium priority
“The appointment started late, and no one told us how long it would be.”
Spoke with the front desk. Following up on how we communicate delays.
When a 1–3 star review comes in, from Google, manual entry, or CSV import, RepBot opens a ticket for it automatically. Priority follows the rating:
| Rating | Priority |
|---|---|
| ★☆☆☆☆ | High |
| ★★☆☆☆ | Medium |
| ★★★☆☆ | Low |
Each ticket is tagged with its star rating and where the review came from.
RepBot sorts each ticket by what the review talks about: billing, wait time, staff experience, or service quality. A review about a surprise fee lands under billing; one about a rude front desk lands under staff experience.
Complaint Patterns groups tickets by category and counts recurring themes such as long waits, scheduling, unexpected charges, front-desk experience, and communication. One-off mentions still appear, so an early warning isn't lost.
Add notes about calls made, refunds discussed, or what the shift manager said. Notes stay private to your team, so you can be candid.
Move each ticket through Open, Pending, Resolved, and Closed. Link related tickets when one problem shows up in several reviews.
The ticket sits alongside the review and its reply draft. → AI review responses. If a review may break Google's policies, it can also become a removal case. → Negative review removal
Issue Tracker is included on every paid Profile. → Compare plans
Priority follows the star rating, and the category follows what the review mentions. The sorting is simple and predictable, so you can check it at a glance.
Only your team. Notes stay inside RepBot, separate from your public reply.
Every 1–3 star review, automatically, whether it came from Google, manual entry, or a CSV import.
Yes. Tickets belong to each Profile, so every location's team sees its own. → Multi-location review management
Start your 30-day free trial. 25 credits total · No card required.
