Eastex Recycling and Scrap Yard's Reputation Revival with RepBot.ai

Eastex Recycling and Scrap Yard partnered with RepBot.ai to tackle a critical challenge: enhancing its Google rating. This case study highlights the journey from a struggling 3.7 rating to a more respectable 4.2, showcasing the impactful role of RepBot.ai's solutions in refining the business's online reputation.

Key Results:

• Elevated Google Rating: From 3.7 to 4.2 within four months.
• Increased Customer Reviews: Jumped from 58 to  80  reviews.
• Boost in Engagement: 56% increase in average direction requests  and 38% increase in average monthly phone calls.
• Enhanced Online Reputation: Through the removal of three negative 1-star reviews.

Client Background and Challenge:

Eastex Recycling and Scrap Yard, established in 2018, had quickly become a cornerstone of the recycling community in Conroe, Texas. The business faced a daunting online reputation scenario: a 3.7 Google rating from 60 reviews, many of which were negative.

Strategic Solutions and Implementation:

In response, RepBot.ai's Negative Review Defender was first employed, successfully removing two inappropriate 1-star reviews. This adjustment improved the rating to 3.9 with 58 reviews. Building on this momentum, the Review Generate feature was next utilized, securing 22 five-star reviews in four months which elevated the rating further to 4.2 with a total of 80 reviews.

Outcomes and Business Impact:

• 56% uptick in direction requests, indicating improved market visibility.
• 38% rise in incoming phone calls, a testament to increased customer engagement and interest.