JL Closets and RepBot.ai teamed up to embark on an incredible journey. This case study highlights how strategic digital efforts revitalized JL Closets' online reputation and business growth, shifting from a dip in their Google Maps ranking to soaring customer engagement and revenue.
- Elevated Google Maps Rating: From 4.4 to 4.6 within two months.
- Increased Customer Reviews: Jumped from 152 to 161 reviews.
- Boost in Engagement: 79% increase in average monthly call volume and 4% increase in average monthly website clicks.
- Enhanced Online Reputation: Through the removal of two negative 1-star reviews.
Client Background and Challenge:
JL Closets, a distinguished cabinet maker in Boca Raton, Florida,, was facing a decline in its previously dominant position on Google Maps, slipping from first to third place. This drop was affecting their visibility and potentially their ability to attract new clients.
Strategic Solutions and Implementation:
RepBot.ai introduced two pivotal automated online reputation management solutions to counteract these challenges. Initially, the Negative Review Defender tool was deployed in June, leading to the successful removal of two one-star reviews. This action adjusted the rating from 3.8 to 3.9 with 58 reviews. Subsequently, RepBot.ai's Review Generate feature was utilized to encourage positive customer feedback. This marked a significant improvement in the business's online presence and reputation.
Outcomes and Business Impact:
- 79% increase in monthly call volume, showcasing heightened customer interest and engagement.
- 40% rise in monthly website clicks, reflecting improved online visibility and curiosity.